01 Service & Maintenance
We service what we sell, and what we didn’t.
In-house technicians, our own trucks, and a maintenance record that follows the unit rather than the salesperson. If another company installed your elevator, we will still take the account.
02 Planned Maintenance Agreements
Three tiers. The more we visit, the less everything else costs.
Every agreement runs twelve months and includes the first hour of maintenance labor on each visit. Step up a tier and the per-visit rate drops while your discount on parts and additional labor climbs.
Essential Care
Dependable annual preventative maintenance for owners who want a professional baseline service program.
- Visit frequency
- Annual preventative maintenance
- Plan discount
- 10% parts & labor
- Additional labor
- $265/hr before discount · $238.50/hr after
- Travel & mobilization
- $1.50 per billable mile, one way
Included · 1 visit / year
- First hour of scheduled maintenance labor included
- Inspection of accessible components and equipment condition
- Adjustment and lubrication as required during the visit
- Operational and basic safety function testing
- Written maintenance and repair recommendations
Priority Care
Semi-annual care with preferred scheduling and stronger savings on qualifying service and repair work.
- Visit frequency
- Semi-annual preventative maintenance
- Plan discount
- 25% parts & labor
- Additional labor
- $265/hr before discount · $198.75/hr after
- Travel & mobilization
- $1.50 per billable mile, one way
Included · 2 visits / year
- First hour of scheduled maintenance labor included
- Inspection of accessible components and equipment condition
- Adjustment and lubrication as required during the visit
- Operational and basic safety function testing
- Written maintenance and repair recommendations
- Priority scheduling for service requests
Premier Care
Quarterly preventative maintenance with the highest service discount and maximum scheduling flexibility.
- Visit frequency
- Quarterly preventative maintenance
- Plan discount
- 35% parts & labor
- Additional labor
- $265/hr before discount · $172.25/hr after
- Travel & mobilization
- $1.50 per billable mile, one way
Included · 4 visits / year
- First hour of scheduled maintenance labor included
- Inspection of accessible components and equipment condition
- Adjustment and lubrication as required during the visit
- Operational and basic safety function testing
- Written maintenance and repair recommendations
- Priority scheduling for service requests
- Weekend scheduling available by appointment
What sits outside the plan
- Travel and mobilization is billed at $1.50 per billable mile, calculated one way from Professional Lift Solutions to the service address.
- Additional labor beyond the included first hour is billed at the standard $265.00 hourly rate before the plan discount is applied.
- Qualifying replacement parts and materials are billed separately and receive the plan discount.
- Tolls, parking, ferry charges, lodging, permits, freight, and extraordinary travel expenses are additional when applicable.
- Agreements run twelve months from the effective date. Emergency service, modernization, code inspections, and major repairs are quoted separately.
03 Planned maintenance
Planned maintenance
Elevators fail slowly, then all at once. A maintenance interval exists to catch the slow part.
Almost every emergency call we run traces back to something that was visible months earlier. A door operator belt glazing over, a hydraulic seal weeping onto the pit floor, a relay contact pitting until it drops out under load. None of those strand anybody on the day they start. They strand somebody on the day nobody looked.
Our planned visits are performed by the same technicians who install, on a route assigned to your region rather than dispatched from another state. You get a written condition report after each visit with photographs of anything trending the wrong way, so you can budget for a component instead of paying emergency rates for it.
04 Dispatch
Already have a unit?
Send the details and dispatch will call back with a window. We take on equipment we did not install every week, including brands we do not sell.